Patrick Wadeson´s profile

Reviews (2)

SmartBuyGlasses UK

Dont order from this company.....

I have had a nightmare with this Company. Firstly I thought it was a UK based Company and it's not. Secondly the web site stated the Sunglasses I ordered were in stock, they werent. Money taken. Email stating that they were being obtained from their supplier. I also did not take into account any Duty implications because I originally thought they were coming from the UK. I had to cancel the order as I was not prepared to wait any longer for my order to arrive. I purchased these for my wife as a Mothers Day present.......They said my refund would be with me within "a few days". nothing yet. I have now ordered from a UK seller (an opticians) and ended up paying £6 more and they will be delivered the next day.

01 April 2013

Reply from SmartBuyGlasses UK

Dear Patrick,

Thank you for your feedback.

We are part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world.

We are able to offer excellent prices because of our low cost setup and strong supplier relationships. We purchase large numbers of eyewear products every day, which allows us to pass on substantial savings to our customers. On the other hand, we don’t lease any retail stores or hire costly sales staff. Naturally we pass these savings on to our customers.

Such business model might not be the fastest in delivering orders ( usual processing time - 5 to 12 working days ), however helps us to keep low prices.

All refund inquiries are processed within 1 working day, however it takes 2-4 working days for the bank to complete transaction.

If Refund proof is needed to check transaction with the bank, please, get back to us at servicemanager@smartbuyglasses.co.uk

Kind regards,
SmartBuyGlasses

Patrick Wadeson´s profile

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Patrick Wadeson
Reviewer
1972
Leigh-on-Sea, United Kingdom

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