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Metal tracks not cut to your size

OK, when you submit your order online, you need to give them very specific measurement. This is a made to measure product so you expect that everything is cut to the required size/length. But no. When the product arrive, you still need to cut, using a hand saw, 2 steel tracks and a few quasi-wood boards. This means you need to have a good saw and some experience cutting metal, a complete nightmaire. Also, although you are supposed to get a kit, there is no screw, so you need to go to a hardware store and work out what screws you need.

If you want to have them installed by them, the price is £300 plus.

The internal shelf system is not of top quality but very expensive. There are bits cracked in the kit. And it's quite expensive, definitely not value for money.

Phoning the customer service helpline, no one ever anwswers it. There's no one replying the email either.

Not a very good experience generally.

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Ming Cheng
United Kingdom