Valerie Nash´s profile

Reviews (1)

ACHICA

GOODS ARRIVED DAMAGED AND COLLECTION DIDN'T TAKE PLACE.

This is the second small item of furniture I have had delivered damaged. I know these things happen but it doesn't help seeing the van driver take off with the doors open and parcels strewn across the road. The main problem was trying to get it collected. The collection company were given the wrong address which I tried to change with both them and ACHICA. I was told it was corrected but after being given two different collection times and waiting in yet another day....all day... the van didn't come. The most annoying thing is that nobody would respond to my messages on line ....so that I may at least abort my waiting and get on with my day. A problem with not being able to talk to anyone on the the phone when a small incident could have been rectified. Instead it turns into a major problem because contrary to ACHICA's way of thinking my time and energy are just as important. Waiting for deliveries of items seems a long drawn out thing especially when payment has been made so far in advance.

Valerie Nash´s profile

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Valerie Nash
Reviewer
1949
United Kingdom

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