Basically, if you ask for a MAC code, they will insist you wait 7 days, due to their company policy. Nobody can provide the policy, however, so it seems it does not exist. The real reason, in my opinion (important to be PC!) is that most people try to change provider before they get billed another month and its a nice way of BT getting an extra month out of you. The MAC key is generated instantly and to keep it held back for 7 days is poor. It's also important to know that if you call to cancel or sign up to BT, you will speak to someone in an english call centre. Once signed up, however, its India I'm afraid. I'd also recommend a good read of their terms and conditions. They charge £2 a month if you don't make a minimum of 2 calls a month but this is not part of the terms and conditions. I've just called and had my fines refunded (but only the last 6 months as its impossible for them to see further back than that). I'd recommend plusnet - their call centre is in Sheffield and they provide statistics as to how busy they are before they call. Enjoy (and get ready for a long wait for your MAC keys!!)
Justin Justin found this review useful
My parcel has been out for delivery now for 3 days in a row (tomorrow being day 4). Like most of the other reviews nobody has bothered to actually bring it to my address. I haven't even been given a missed calling card, so perhaps DPD have decided not to use them anymore as they are a waste of time?
More importantly (and everyone should be aware of this), DPD do not actually deliver all of their parcels. After a lot of discussion with poor 'customer service' personnel today I was told that DPD pay (quite literally) random people to deliver parcels in their own cars as it's cheaper for them. I am assuming (possibly incorrectly of course) that these people are paid per delivery. This has resulted in the same man signing out my parcel 3 times now and not having the time to deliver it. I also cant find anywhere on the DPD website that states they will not deliver your parcel even though you pay them to do so. I would hope that firstname.lastname@example.org can respond to that issue publicly and clear it up. The alternative is, of course, that the 'customer service' employees are spouting total garbage to get people off the phone. Who knows?!
I would be interested to know how much of DPD's business comes from ebay sellers etc. shipping things as cheaply as possible. I cannot imagine that anyone would use DPD / random people to deliver things if they had a genuine choice.
*update* 5 days later and still no sign of any parcel! Can't get hold of them and following the advice for others and complaining to trading standards.
Raza Zeyaad found this review useful
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