Sandra´s profile

Reviews (1)


Not free and not fast

Was led to believe it was free but it wasnt.
Was told it would be there next day and it wasnt

02 April 2013

Reply from HiFX

Dear Sandra

Thanks for taking the time to write your review.

From looking at our records I can see that you booked your deal in the evening (19.27) of 26th. As the banks were closed when you booked your trade, we immediatley released your payment at 9am the next day (ie. as soon as they opened). From what I can see your Spanish bank didn't clear the funds on the 27th and as a direct result your transfer was further delayed as the 28th and 29th are public holidays in Spain.

Not that it helps, but I completely understand your frustration. However I also hope you understand that the delays were completely out of our control.

Thanks once again for taking the time to post your review, and please don't hesitate to contact me directly if I can be of any further help.

Kind regards,

Mark Bodega
Director - HiFX

Sandra´s profile

profile image of Sandra
United Kingdom