David Hitcham re Holt RFC´s profile

Reviews (1)

BiGDUG

Product pretty good, fixing instructions poor, delivery and customer service excellent.

I received a slightly incorrect order as the references that I quoted correctly from your catalogue did not appear to match your ordering system. You put this right very promptly without further charge. The staff I spoke to were friendly and courteous. Product delivery was first class. There was a lack of fixing instructions for a poor DIY man like me.

03 April 2013

Reply from Bigdug limited

Thank you David Hitcham re Holt RFC for taking the time to write your review,

I’m sorry that there was some confusion with the ordering of one of the sets of shelving, The shelving brought comes with chipboard and melamine levels for the melamine levels we do quote a M at the end of the product code. I will talk to our product development and advertising team to see if there is any way to make this system clearer. I believe the problem was resolved in a free of charge upgrade to the melamine levels.
Apologies the instructions were missing you can download them from our website we do also have some YouTube clips available for certain shelving units to show assembly or talk you through any problems over the phone.
I’m sorry for any inconvenience caused

David Hitcham re Holt RFC´s profile

profile image of David Hitcham  re Holt RFC
David Hitcham re Holt RFC
Reviewer
United Kingdom

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