Adrian Salter´s profile

Reviews (2)

Open Air Cambridge

Satisfied customer

Order dispatched really quickly, received next day-item exactly as described.
Would consider buying from Open Air in future.

19 February 2014

Reply from Open Air

Hi Adrian

Thank so much for the positive feedback. We are glad that Royal Mail did its best and hope you enjoy your purchase. We are aiming to make the experience a bit better in the future with new website coming in June and optional account registration.

Regards,
Jan Schmidt
Open Air Cambridge

Nature Shop

Caveat Emptor "buyer beware"

Previously bought from Nature Shop without problems.
However, responded to an email advertising up to 80% off certain items.
Was initially pleased to see a pair of shoes that I had looked at before at 50% off and in drop down menu in my size.
I quickly snapped them up and keenly awaited their arrival.
This is where the problems started!
I was sent the wrong size, I flagged this up via support@natureshop to be told that I had ordered the wrong size. They sent me a screen grab that did not correspond to the confirmation email that had been sent-which by the way clearly demonstrated that I was telling the truth. I pointed this out and their response was that the shoes only came in full sizes and whether I wanted a smaller size? Er no! I want a pair that actually fitted and corresponded to my order. I went back to the original email which still showed a pair of these shoes in half sizes. They then said it must have been a mistake on the order confirmation, I don't think so as the confirmation email was exactly what I had contracted with them to deliver. This begins to verge on mis-representation and a "mission" failure i.e. not a"superb customer experience". As internet shopping requires an element of trust between buyer and seller I would suggest that people be extremely circumspect when using this company, since if there is a problem the policy appears to be "blame the customer"

03 April 2013

Reply from Nature Shop

Hi Adrian,

Really sorry to hear you are unhappy with the service. We can confirm the sizes were listed incorrectly and we do only have full European sizes.

Sorry again and thank you for the feedback.

Adrian Salter´s profile

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Adrian Salter
Reviewer
1963
United Kingdom

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