Previously bought from Nature Shop without problems.
However, responded to an email advertising up to 80% off certain items.
Was initially pleased to see a pair of shoes that I had looked at before at 50% off and in drop down menu in my size.
I quickly snapped them up and keenly awaited their arrival.
This is where the problems started!
I was sent the wrong size, I flagged this up via support@natureshop to be told that I had ordered the wrong size. They sent me a screen grab that did not correspond to the confirmation email that had been sent-which by the way clearly demonstrated that I was telling the truth. I pointed this out and their response was that the shoes only came in full sizes and whether I wanted a smaller size? Er no! I want a pair that actually fitted and corresponded to my order. I went back to the original email which still showed a pair of these shoes in half sizes. They then said it must have been a mistake on the order confirmation, I don't think so as the confirmation email was exactly what I had contracted with them to deliver. This begins to verge on mis-representation and a "mission" failure i.e. not a"superb customer experience". As internet shopping requires an element of trust between buyer and seller I would suggest that people be extremely circumspect when using this company, since if there is a problem the policy appears to be "blame the customer"
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