Georgie´s profile

Reviews (1)

Optical Express

The Laser Eye Surgery was excellent and the aftercare, customer service team are rubbish!

I would recommend Laser Eye Surgery to anyone as I think the expense is really worth it. However, I did receive one set of vouchers to offer to friends and family so they could get money off and I could earn money for telling them to go to Optical Express. I contacted Optical Express in January/February asking why I don't receive them any more and inquiring as to why the website can't find my details so I can't log on to do it this way either. This is very irritating as I know someone that is seriously considering laser eye surgery! I contacted the customer service team by phone and by e-mail and about a month later, possibly more, no one as got back to me! I'm sure it says at most 5 days waiting time... Very disappointing customer service!

Ellen found this review useful

04 April 2013

Reply from Optical Express

Hi Georgie,

Thanks for your feedback and for sharing your experience. We have received a lot of feedback from our patients who commented that they would prefer that we issue their ‘Refer a Friend’ vouchers online rather than via traditional post. As the feedback of our patients is crucial to us, we listened to them and moved to an online-only system, launching very successfully in early January with very few issues arising during this time. I am, therefore, disappointed to hear that you were unable to access the system and have not received a response to your request. Can you please email me at customerfeedback @opticalexpress.com with your relevant details and I will try to resolve this issue for you?

Thanks,

Lynsey Shaw
Optical Express - Head of Customer Care

Georgie´s profile

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Georgie
Reviewer
United Kingdom

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