Sarah Carroll´s profile

Reviews (1)


slow delivery to Ireland

I ordered a dress on the 21st of March & it wasn't actually posted until 26th of March. I never got a tracking number until the 26th as I had to email seraphine to say I hadn't got 1. My dress hasn't arrived yet so I'm disappointed with the delivery service as it said 3-5 working days.

03 April 2013

Reply from

Dear Sarah, thank you for your review.
I am very sorry to hear that there was a delay in dispatching your order and that due to this, you did not receive your dress in time.
As dicussed in our emails, the postage issues have now been resolved. however, I regret to hear that the dress is too big and that you are now returning it to us. Once received, we will be sure to issue your refund.
Many apologies for any inconvenience this may have caused you.
Kind regards, Kelly

Sarah Carroll´s profile

profile image of Sarah Carroll
Sarah Carroll
United States