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Barker and Stonehouse

In accurate delivery time!

The clock we bought was advertised on their website to be 72 hours delivery, this is untrue. Me and my husband had ordered some stools 4 weeks earlier which came into store around the time of when the clock should have arrived. We travelled to the leeds store and I asked the really unhelpful salesman at the door when the clock should arrive and he said the delivery times are never correct online, and he didn't know when it would come into store. I have a few gripes with b&s salespeople in general with their poor customer service. The day we picked our stools up we walked into the Leeds store and were ignored as the group of salespeople were chatting, we picked up the stools from the upstairs counter to be approached on our way down by one of the ignorant salespeople and asked where our invoice was? He told us to wait there (i guess because he thought we had stolen them?) while he rang upstairs, they obviously do not communicate with one another as there wasn't anything to print off. After 5 minutes of him challenging this on the phone he then waved us away. Rude is how I would describe your sale staff! This isn't the first time we have had issues at Leeds, one occasion led to the lady ordering the wrong wardrobe. As quite regular customers at b&s I would say your staff are prob the worst! It's not always easy to recognize your staff either and if they are in a position of management they will not answer your questions or look for stock, they are far too important to do that so you therefore wait again for somebody lower down the ladder to be free! Very poor and will think twice about ordering online and definitely visiting the Leeds branch.

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Neesam
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United Kingdom

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