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INFURN.com

Infurn is that lottery?

After reading some other reviews and my own experience It seams like infurn is a lottery especially with delivery time, a few are lucky most not!! However I still hope I also have bought the winning ticket.

Unfortunately I placed an order with them before I red all reviews about the company.

I placed an order 16/3 for an AJ Floor lamp and payed with my MasterCard. I have still not received a order confirmation and the money have been drawn from the my account. If I log in to to my account on their website, the delivery week is set to the week commencing 25/2 2013 which is two weeks prior to my order. I can accept long delivery times as long as I know it before I order.

I have tried to get in touch with infurns support a couple of times with no success.

If someone from infurn read this please update me with a acceptable delivery date. My order details are AU-199152. I would appreciate a phone call as well

I hope I can set a better score in the future as most of your customer seams to be happy with the quality of the products when they receive them.

/Magnus

09 April 2013

Reply from Designfurn LTD (infurn.com)

Hello Magnus,

Thank you for your comments,

I understand you have since been contacted by the Swedish Customer service team, who have confirmed your order and they have given you up-dated planned delivery status. This is in accordance with the standard delivery time as shown on the website.

We apologise for the earlier incorrect date showing on your order, but this has now been rectified.

Kind Regards
Valerie - Customer Services Adviser.

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stm527
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