The only problem I really had for the first few months was them sending badly scratched discs that didn't work. They were quite OK with me returning these and did in fact give me extra rentals as compensation. However they really let themselves down when a disc they sent out did not turn up.
On reporting the none receipt of my rental they sent me out some sort of standard reply which implied I had a number of lost discs recorded on my account, when this was in fact their first failure to deliver! All other rentals had a arrived and been returned successfully. They warned me that if it happened again they would most likely cancel my account. On balance they did also imply that it might be the fault of royal mail or some unforseen security issue at my address but as I live alone that cannot be the case. I can understand them blaming delivery services, but blaming a good customer after a first incident where there is no indication whatsoever that I was at fault, it's just cheeky.
So overall the service would get 4 stars, but the numerous scratched discs, the bad customer service and accusations, lose them a whole 2 stars.
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