Linda Gordon´s profile

Reviews (2)

BetterBathrooms.com

Better by miles

Excellent product, efficient well organised collection system. Was even allowed to inspect prior to loading. Very pleased and will use again.

Victoria Plumb

customer service is appauling and not professional

toilet received was poorly packaged and had a hairline crack. Contacted Victoria plumb by email on the 23rd to advise, received a generic reply stating they would contact asap!
Decided to phone customer services on Wed 24th and after 10 mins spoke to Connie who requested a photo off damage (was advised to use eye shadow to highlight crack), this was sent same day giving references, address etc.
Emailed again on 25th advising I had plumbers on site so problem needed to be dealt with asap.
On Friday the 26th I received an email asking for an image. I have emailed again advising this was carried out 2 days previous. As far as I'm concerned a company is only as good as their 'customer service' and so far my experience is far from excellent!

Just thought I would update. It was agreed with 'Paul' (a customer representative from Victoria plumb), that they would provide a refund. This was agreed on the 2nd April. To date no refund has been received which I find disgusting. I don't know if they are in financial difficulty? I can only advise don,t buy from them, if you do use a credit card.
8/6/2013 still no refund for damaged goods although they agreed on the 2/4/2013 to refund.DISGUSTING DISGUSTING DISGUSTING. VICTORIA PLUMB YOU SHOULD BE ASHAMED OF YOURSELVES- YOUR CREDIT RATING USED TO BE 8.5 IT DOSEN'T DROP BECAUSE YOU ARE GOOD AT WHAT YOU DO!
14/6/2013, UPDATE- STILL NO REFUND ALTHOUGH PROMISED FROM PAUL AND KATE IN CUSTOMER SERVICE! (IN FACT KATE E-MAILED ME TO ADVISE SHE WOULD BE ON HOLIDAY UNTIL 24TH MAY), NICE FOR KATE BUT OFF NO RELEVANCE TO ME CONSIDERING IT WAS AGREED ON THE 2ND APRIL THAT A REFUND WOULD BE MADE.
PLEASE PLEASE BE CAREFUL AS THE LAST TIME I WAS DUE A REFUND FROM A COMPANY AND IT TOOK A LONG TIME THE COMPANY WENT BUST!
I HAVE NOW PASSED ALL MY EMAILS ETC PROMISING A REFUND TO MY CREDIT CARD COMPANY (HOPEFULLY THE BIG BOYS WILL BULLY THEM INTO PAYING)?

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Linda Gordon
Reviewer
1961
Manchester, United Kingdom

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