Kate Gobey´s profile

Reviews (3)


Good clothes but expensive delivery and poor refund policies.

Bought a dress in the sale for only £10. Postage was £4 which I think was a little steep.
It arrived fairly quickly but was a bit too small, I read on their website they do not offer exchanges, the only option was to send it back for a refund (postage free) and buy another dress in the size up (then another £4 for delivery, which means £8 spent on delivery in total).
I emailed their customer services asking about this and they replied with a load of legal jargon about the Distance Sales act etc, and how it was basically impossible through impracticability that I could return it and get another item back without doing a separate order. So I would say they should amend their refund and exchange policies, then I will shop there again.

20 May 2013

Reply from boohoo.com

Hi Kate,

Thank you for your review.

I am very sorry that you are not satisfied with our returns policy. Please be assured all customer comments are taken very seriously and steps taken to implement new ideas where possible.

We are always interested in feedback from our customers and areas that we can improve on. As our business continues to grow we are always looking to better our service to our customers.

I hope that you do not judge the company on whole because of this issue and that it does not put you off shopping with us again.

Kind regards,


Fantastic, can't understand these poor reviews. But INCREASED THE PRICE MONTHS IN!

I went to Virgin media after a disasterous experience with TalkTalk. I am a student and Virgin had a stall on campus for the first few weeks of term to help students set up. I signed up on the spot and was told my router and internet would arrive in three days. On the third day the router had not arrived so I rang the man I signed up with and he personally delivered the router and set it up for us. Fantastic!
We had one issue with the internet connection, an engineer came out within one working day (I rang Friday evening, he came Monday afternoon) and fixed it right away, turned out to be just a loose connection, at no charge.
I get the 30MB I pay for, but then again I live in Swansea, Virgin's hometown, with cable installed everywhere. Your speed is always dependent on your location so check what speed you will actually get, paying for a higher service if you are in a poor signal area wont help you at all. Best talk to an actual person, in a VirginMedia store, and things will get sorted quicker and better!
But yes, Price increase only a few months in is a joke, checked the fineprint of the contract and they've covered their right to hike up the costs mid contract, shouldn't be allowed though.


Never again, pay extra and go with another company!

Bought a very cheap deal from talktalk for broadband & home phone for my new uni house. I ordered a month in advance to give time for installation etc, the BT man (who fits the lines) came on the day promised but left halfway through and the line was not fitted. I didn't receive any communication from BT or TalkTalk, as I had no phone line installed I had to ring customer services on my mobile which cost a huge amount. Was put through to some Indian call centre, all very polite and scripted but totally useless, was promised a phonecall back (did not get) and another installation date, in another month. This same thing happened three times. I spent probably at least £100 on phonecalls to talk talk and never received my internet or home phone line. I am now with Virgin who fitted me out within three days and have been wonderful. Still writing letters to TalkTalk to try and get my money back but this is taking months too.

Kate Gobey´s profile

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Kate Gobey
United Kingdom