Safiya Dangor´s profile

Reviews (1)

PreciousLittleOne

They lost my item!

Due to a system error they could not locate my item! I was meant to have next day delivery but because of their error I have to wait 14 days .
I placed my order on the 18th and it's 29th today. The item was a gift and we wanted it before the baby's arrival. It's not acceptable when your meant to get next day delivery and then your forever waiting for your item to randomly arrive within 14 days. Was a big mistake shopping at this store. I wish I spent£123.45 somewhere else! Would not recommend!

29 March 2013

Reply from PreciousLittleOne

Dear Safiya,

Thank you for your review.

I can see from your order that you purchased 3 items from us, 2 were dispatched on the date of ordering but, as you described, unfortunately there was a system error on the 3rd item which we are addressing with Clair de Lune.

We completely appreciate your frustrations regarding the missing item and we are in regular contact with Clair de Lune in order to expedite your last item.

Please accept our sincere apologies regarding the problem you have experienced with your order.

Kind regards,

PreciousLittleOne

Safiya Dangor´s profile

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Safiya Dangor
Reviewer
1985
Preston, United Kingdom

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