Lars Pedersen´s profile

Reviews (1)

INFURN.com

Vi vil gerne have en tilbagemelding NU!

Vi bestilte den 29. oktober 2012 to stk. Robert Dudley Best B7 væglamper - og har stadig her snart 5 måneder senere ikke modtaget dem! Det er jo helt absurd.
Fik først at vide at den første leverance ikke levede op til Infurns strenge kvalitetskrav (en konstatering der tydeligvis er mere regelen end undtagelsen, kan vi nu se!). Vi fik en senere levering stillet i udsigt samt en kompensation på 10% af den samlede pris til brug for fremtidige køb. Seneste nyt er, at vi skulle modtage lamperne i denne uge, hvad der nu ikke længere kan nås - og vi fik deuden oplyst et track and trace nummer, som linker videre til DHL i Italien. Direkte telefonisk kontakt til DHL har resulteret i, at vi har fået at vide, at det udleverede track and trace nummer ikke eksisterer hos dem. Så hvad gør man? Vi vil meget gerne have de lamper, Infurn har tilladt sig at tage betaling for. I modsat fald er der tale om svindel og tyveri, hvad vi ikke vil tøve med at politianmelde!

Melanie found this review useful

09 April 2013

Reply from Designfurn LTD (infurn.com)

Hello Lars,

Further to your comments with regard to your review.

There is a slight delay with your lamps and for this we apologise.

The standard delivery time as shown on the website is 10 - 18 weeks and sometimes quality control does cause a further delay which is also mentioned in the Terms and Conditions and for which we have offered compensation.

However, your goods have been sent and should arrive very shortly now.

Due to an IT problem, the tracking code does incorrectly show DHL as they formerly arranged logistics on our behalf. Now, however, BCC perform this function and they utilise the services of various couriers in different countries and the tracking code in most cases will eventually be supplied by the applicable courier. We are unable to provide the exact date of delivery as this can vary in different countries and according to the transport company used.

Please be re-assured that you will be receiving your lamps, there is no fraud involved, and if for some reason delivery were not possible, then you would be reimbursed.

Kind Regards
Valerie - Customer Services Adviser.

Lars Pedersen´s profile

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Lars Pedersen
Reviewer
1967
Denmark

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