Ravinder Singh´s profile

Reviews (1)

Worktop Express

Gone down hill

Used worktop express a number of times and always had a great experience, used them again after a few months for oak worktops and fabrication and this time when the worktops arrived the Belfast sink cut out appeared to have been cut with an old blade and was splintered also the butt joints were splintered, contacted them only to be told its the nature of the wood so was basically fobbed off. Much better Internet based worktop suppliers out there with good helpful customer service.

10 April 2013

Reply from www.worktop-express.co.uk

Dear Ravinder,

Thank you for your feedback.

I am sorry to hear that you have used us a number of times and had a great experience, yet this order has caused you to feel dissatisfied.

Having looked into your order and emails with our customer service department, the issue reported was with the Belfast sink cut out, whereby the small 'tag' between the offcut and the worktop had been left attached. The purpose of this 'tag' has been fully explained in terms of the manufacturing process and an apology issued for this small 'tag' remaining attached to your worktop. This is easily removed with a small hacksaw. I'm afraid I cannot locate any emails relating to an issue with the butt joins.

I trust that this restores your confidence in the service that we provide as the UK's leading online solid wood worktop specialist.

Best Regards,
Vickie Cannam
Sales Executive
Worktop Express

Ravinder Singh´s profile

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Ravinder Singh
United Kingdom