After speaking to MyHermes Customer Services it was made crystal clear to me that one of MyHermes employees has stolen my parcel from within the MyHermes depot. I would not have known this if it wasn't for MyHermes Customer Services team who informed me of this criminal activity.
I am escalating this formally. This will include, but will not be limited to, Trading Standards, Watchdog, the small claim courts, review websites, and additionally <private data removed>, the Managing Director. My message will be clear, "MyHermes staff have admitted to stealing customers parcels from within their own depot".
Customer Services told me there were two cages of parcels ready to go out for delivery in the MyHermes depot. The van couldn't take both cages, so the courier took the first cage. When hecame back to collect the second cage from the depot it had gone.
I asked him "Who has access to your depots, MyHermes staff and who else?".
Customer Services replied "No-one else, only MyHermes staff".
So I replied "so it would appear that a member of your MyHermes staff stole my parcel."
Customer Services replied "It would appear that is the case".
DO NOT USE THIS COURIER COMPANY. THEY ARE A BUNCH OF THIEVES AND ARE NOT TO BE TRUSTED.
I write this hoping that I can prevent anyone else suffering as I have.
Dave found this review useful
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