as im writing this im waitin on asda getting back in touch with me again on wednesday did my online shop as usual to be delievered thursday imgaine my horror when i checked my online bank account to see instead of 39.00 being removed 162.00 had been lifted out of my bank account in all i have phone asda 5 times 4 to there call centre and 1 to the store my online shop came from twice i was hung up on 1 chuckled at me when i asked if asda would refund any bank charges i received as a result of them stealing my money dont even get me started on the local mananger ,,finally got hold of asdas ceo email .emailed them got a phone call saying my money would be returned that day and as a gesture of good will 9.02 would be taken off my bill this was yesterday and surprise surprise my money has still not be returned so another email to ceo ,this is not a case of cancelling an order or even getting charged twice for an amended order its because some lackey who works for asda failed to press clear once my shopping had been put through so was charged for some one elses shopping as well ,never in a million years did i expect this shocking customer service from asda and will never use them again x
Samantha Harrison found this review useful
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