Having browsed a number of different websites, including the obvious high street retailers, I decided to take the plunge with Diamond Heaven. I communicated with a very pleasant member of staff on their online chat service, and with someone else at a later date via email. Emails were responded to really promptly with a friendly and helpful attitude, as were subsequent phone calls.
I found it really helpful being able to customise each ring's specifications, such as the 4Cs of the diamond, and of course the metal it would be set into. The prices were clear and the website generally really user-friendly and uncluttered.
The photos are clear and helpful too, taken with good lighting.
My ring was received promptly and was packaged beautifully. I was unfortunately in need of an exchange, but this was handled with consummate professionalism and didn't make it feel like it was a problem, unlike some retailers!
The replacement ring is just a dream come true and I'm amazed I was able to stop gazing at it for long enough to write this! I will be back for more and I would definitely recommend Diamond Heaven.
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