Norah Coyne´s profile

Reviews (1)

Irish Sports Warehouse

Machine arrived with badly smashed base

After waiting a few days for delivery, the machine arrived with a very badly smashed based so totally unusable, called them within three minutes of delivery company leaving at my property weds so they could take away again, it is now sat, looks like will not receive anything till next weds from them and I am stuck with this large box in my hall till then. Hopefully the next one will be ok. There was no damage to the box or packing just the machine base. Wasnt very happy with the customer service when I phoned but hopefully all will come right when the new machine arrives.

02 April 2013

Reply from Irish Sports Warehouse

Dear Norah,

I am very sorry that your vibration plate arrived in a damaged condition but regrettably these things can happen on occasion. Your new vibration plate is currently with the courier and it is unfortunate that, due to the bank holiday on Good Friday and Easter Monday, delivery will be later than usual. The courier will contact you as soon as they have scheduled the delivery date but please feel free to contact us with any questions regarding your delivery.

Kind Regards,
Mary Francis
Customer Service Team

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Norah Coyne
Galway, United States