I used Hermes about three years ago and after booking a collection for the following day I waited in for them to collect the parcel.... and waited.... and waited. The courier never turned up. I phone them on the 10p per minute phone number, got an apology and it was re booked for the next day. Again the courier never turned up. I called again and was eventually told they didn’t even have a courier to cover my area, but they still took the bookings and the money.
However, in January 2013 I started to use them again when it was more economical for certain parcels than sending by Royal Mail. I have sent 15 parcels since then and NOT HAD ANY PROBLEMS but I send all my parcels to be signed for on delivery.
All that said I made an enquiry by email on the 22nd MARCH AND I GOT A REPLY ON THE 31st MARCH...... 9 DAYS FOR A REPLY TO AN EMAIL.... that has got to be the poorest customer service ever.
I know their prices are amongst the cheapest available but come on Hermes... something needs to be done.
My advice to anyone is if the value is £20 or more pay the extra £1 or so for a signature on delivery which will hopefully prevent your parcel being thrown over a wall or whatever.
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