Simple to sign-up, good options for the single-person or very small business - especially being able to do it all online out-of-hours. Good response time on customer support queries. Like the control panel for my account. Only thing that would have made it better would be a single set of downloadable instructions for getting things set-up, including record of what was included in my package, rather than having to chase through the knowledge base for software links, hardware info, setting up voicemail, etc.
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