I ordered a pretty bunch of flowers and a cake for my parents for Easter and paid for tracking. When I went on to their chat online it took forever before I figured out that they had changed my order to florist choice. It seemed the flowers and cake were out of stock, they had my email address and couldn't be bothered to let me know! I spent 2 days with the online chat with them trying to assure me the flowers would be nice and it was an upgrade. I didn't want flowers some florist chose I wanted ones I chose and a cake. It was way too late for me to order from somewhere else, tried to call head office, I was told they would be open on Good Friday where i could discuss making sure the flowers wouldn't be pink as they are on the website. No answer ! Online chat again, there I was told no they are shut because of Good Friday. Blood pressure through the roof by now. I threatenend them with Trading Standards, with 5 mins they said they had contacted the florist to make sure no pink flowers, they wouldn't give me the florist number. Flowers did arrive but very disappointing just a few yellow and white with a bit of greenery. Some upgrade !! Don't waste your time with these people !!!!
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