Gary Altenberg´s profile

Reviews (1)

Auto Europe US

Not very happy with the hidden charges but the car was nice and easy to rent from the US.

It was very easy and convenient to rent a car in Sicily from the US but I guess I didn't see the fine print about some extra charges when I was finished. I returned the car at Palermo airport before the Europcar place opened. That was fine I just drop the key in a box but later I found a charge for $161.46 on my CC. There was 23.26 Euro for Licenses and fees, 18.33 Euros for Refueling service, 2.04 Euro for 4 Liters of fuel (I completely refueled before I went to the airport so I'm not sure why I am being charged for this.) and a 50 Euro Damage fee. What was that for? Then 20.9 Euro for tax. This all came out to 120.82 Euros ($161.46). It also says I was charged a 2.75% conversion fee. My CC charges me that why should Europcar also charge this? Not very happy with the hidden charges but the car was nice.

01 April 2013

Reply from Autoeurope

Dear Mr. Altenberg,

Thank you for taking time to provide your review. In regards to your complaint, if you have any receipts showing you filled up prior to drop off, please forward them to customerservice@autoeurope.com and we would be more than happy to dispute the charge on your behalf. As for the damage fee, it appears the supplier found new damage upon return, but the simply charged a damage administration fee, as you had a zero deductible rate booked with Auto Europe. However, if you disagree with the damage, please forward us a statement and we can again, send it to the supplier on your behalf. If you have any further questions, please do not hesitate to contact our office.

Best regards,

Byron
Customer Service Department
Auto Europe LLC

Gary Altenberg´s profile

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Gary Altenberg
Reviewer
United States

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