David Murphy´s profile

Reviews (1)



I booked with this company even though I could have found cheaper mainly because they advertised a "Pick up with car" service at Terminal 4 Heathrow. After an overnight flight the last thing I wanted was to be waiting for my hire car to arrive. On arrival I called the contact number to be told to catch a bus from the airport to the Skyline hotel about 7 miles away on the other side of the airport). Not even a courtesy bus but a public transport bus. After 30 mins waiting I got a cab (20 pounds)
On arrival the car I booked (VW Passat) was not available and I was given a Jetta, a smaller car but no refund.
I was then informed that I had to deposit a substantial sum (1200 pounds) as an insurance guarantee, or take out "optional" additional cover at 9 pound a day (another 90 quid). On looking at my credit card statement later the website that I booked through charged 24 pounds "deposit" which was not deducted from the total by the hire company. Finally I was told to return the car with approx. 1/2 tank of fuel which I did, and then noticed on the final bill I was charged 30 pounds additional fuel. I was then told that I should have brought the car back empty. They would not refund the fuel charge, and told me to email head office. All in all I will never use Airport rentals again and will do whatever I can to publicize my experience as widely as possible. In short this company is a scam, and rips you off in as many ways as possible. If I were still living in the UK I would have taken them to the Authorities for unfair trading under the Consumer Protection Act due to their misleading commercial practices

01 April 2013

Reply from airportrentals.com

Hi David, I'm sorry to hear of your issues with your rental car. As the booking agent I apologise for the information being incorrect regarding the pick up procedure. This has already been rectified and displays correctly. I will be following up with the car supplier regarding your comments and will be contacting you today to make this situation right with you.
Kind regards
Chris Houston
Account Manager

David Murphy´s profile

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David Murphy
United States