Jacqui´s profile

Reviews (2)

Petmeds.co.uk

My Flea Free Feline's

Very happy with the quick service we receive from Petmeds, theres no messing just order no long questions etc.

Optical Express

Had a very good service until they shut down the shop without advising me!!

I had a very good experience and I am glad I had the treatment. Even some of the follow up appointments were positive but then when I was due for another follow up appointment and rushed to get there only to find the shops had shut down?. I was not informed of their intention to close both shops at Lakeside but what really annoyed me was the fact I received an email reminding me of my appointment the following day but the shops were already shut down. Still to this day I have not received an alternative appointment.

04 April 2013

Reply from Optical Express

Hi Jacqui,

I am glad to hear that you are happy with your laser eye surgery experience overall, but disappointed to hear about your recent experience. We have relocated into a new clinic within the Lakeside Shopping Centre and we have tried our best to communicate this to all of our existing patients. I’m sorry to hear that you were not informed but I will ensure that a member of our team calls you to book an appointment at your earliest convenience.

Thanks,

Lynsey Shaw
Optical Express - Head of Customer Care

Jacqui´s profile

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Jacqui
Reviewer
United Kingdom

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