emma´s profile

Reviews (1)


Good service from Made but terrible delivery service.

The customer services team at Made were really helpful and professional - no problems there. The delivery driver I had to deal with, however, was rude, unhelpful and unprofessional. During our morning phone call he spoke to me in a very belittling manner as I made a mistake - I thought he was coming between 7 and 9am and I had an appointment later in the day so wouldn't be in to take the delivery. He actually shouted and me, huffed and puffed and made me feel like a very stupid woman!! After some persuasion and calming down, he said he would call 30 mins before arriving at my house to allow my mum to come and open the door for me - I went round to her house to give her the key and instructions to stay in all day until she received my call - but when I returned home I had a note saying 'we missed you.' I think Made.com should invest in some more professional delivery companies as this definitely spoiled my whole experience and I probably won't buy from them again due to this. I would rather pay more and deal with lovely professional John Lewis drivers or similar. I still don't have the sofa.

01 April 2013

Reply from MADE.COM

Hi Emma,

We're glad to hear that you're happy with our assistance so far.
Regarding the experience you've had with the delivery of your sofa - we're very disappointed that the driver was rude to you and this will be addressed with our two man delivery partner asap.

Our CS team will be in contact with you directly once they've spoken to the delivery partner and to reschedule a convenient delivery date with you. Thank you for your patience and understanding, we will be in touch very soon.

emma´s profile

profile image of emma
United States