Lewis M Neilson´s profile

Reviews (2)


A good company gone bad.

I've been a customer with eBuyer for around seven years. Having spent thousands of pounds through the years on everything from customer builds, personal gaming builds, media builds, tv's and video cameras.

Recently Ebuyer have been problematic but to be honest it started in 2012, their "refurbished" items kept arriving faulty, but they RMA'd quickly enough and that was that. It soon came to pass that out of every single order something arrived faulty or just didn't arrive at all, despite paying extra for Saturday delivery.

As of January 2013 we put through a combined order of around £1600 but the motherboard arrived faulty/damaged and when assembled killed the CPU. I should have probably inspected the CPU socket for the faulty CPU lock but I didn't and when the heatsink was removed it took the CPU with it, bending the pins.

eBuyer, refused the RMA, the reason being motherboards don't arrive faulty (despite having to send back one the previous year) and that it was user error.

A few weeks ago the graphics card ordered at the same time started BSOD after only a few weeks of use. I did everything to find the problem, external temp monitoring, cleaning, re-installing windows, long nights testing RAM, PSU, CPU. Installed the card in another machine and same problem. Place old card (model below it) and no issues. All in all around 3 days wasted.

Despite the full explanation my RMA has not been looked at, referred to management for some reason.

The customer service is appalling, it is bad enough they would not accept an RMA for an item worth £50 from a customer who has spent thousands but to ignore a second request as well.

The morale of the story is do not shop with eBuyer, today's market is saturated with good companies. Choose one of them instead it may cost a few pounds more but you will be treated better.

djr found this review useful

11 April 2013

Reply from Ebuyer (UK) Ltd.

I am very sorry to hear you will no longer be shopping with Ebuyer when you have been a loyal customer to us for years.

I would also like to apologise for the faulty items you received and for the delayed deliveries. Unfortunately, if we believe an item has been damaged by the customer prior to return we will not accept the item back as faulty.

As I am unable to see your returns from this review, I am unable to see the details behind these. If you are still having problems with your latest return, please contact me at resolutioncentre@ebuyer.com with your RMA number and the name of this review site and I can look into this further for you.

Once again I apologise for any annoyance and inconvenience caused.

Kind Regards


Ebuyer Resolution Team


Great customer service help through their live chat

The quick quote decided it didn't like my shipment, the Live chat operator, Remi, fixed it very quickly without a problem, despite me cancelling the chat session a few times because of hitting the back shortcut on my mouse!

I've been using them for some time now, the only issue I've had is with a lost parcel with Yodel and the subsequent claim took some time, most likely because P2G have to work with the couriers to sort it out.

It is worth bearing in mind, with some of the reviews below, missed deliveries or collections are not P2G's fault but that of the couriers. P2G book the couriers on your behalf but are not involved with the collection or subsequent delivery. We've had a number of missed collections, notably with Citilink but it was always very easy to re-book a collection and P2G gave a discount voucher upon complaint.

Lewis M Neilson´s profile

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Lewis M Neilson
United Kingdom