I booked 2 rooms and filled in the 20% off promotion and didn't get it taken off. Called customer services who lied to me and said it didn't come under this booking. I came off phone and found my two rooms cancelled !? I called again and got a manager....he re-booked and of course got the 20% off i should have recieved at the start.
Now though...i have had my 12% "topcashback" dismissed because they obviously think i called.
Not happy !!
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