I've had a bad experience with another UK site (not mentioning on here), so I was a little hesitant about shopping on this one. I was confused about what to enter in the house/flat number portion during the checkout. I e-mailed customer service and they answered my question right away. This site provides excellent customer service. I did two-day shipping for US, only $10! The dress arrived on time and I was very satisfied with it, even though I had to get it altered because the UK8/US4 was too big. They should start carrying size 6/ US 2. Other than that, I will definitely be ordering more items in the future. Great prices and excellent service!
An Avid Online shopper =)
This was my first time ordering from this website and it will most definitely be my last time. I have ordered from several UK Websites and all of them have free returns except this one. I ordered 5 items in s/m and size 8 (US 4). I received m/l and size 12! Now, I have to pay $9 to ship the items back. I was not offered any kind of discount for the company's mistake. I wish I would have read these reviews because it appears that some customers were sent the wrong sizes as well.
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