Steven Lumley´s profile

Reviews (1)

Auto Europe UK

Make sure you have a credit card when you try and pick up the car!

They will take your money when booking with a debit card, but try and pick it up without a credit card as deposit and you've lost your money unless you rebook with them immediately whilst at the desk( this was only because one of the car hire companies within the airport accept a credit card from a friend in the traveling party, a lot of them will not, you have to be the person on the agreement). luckily they rebooked me with europecar which accepted a friends credit card but by which time the discount rate you had is history. they refund what you paid and you pay the standard rate which was more than double the rate shown on the website. This seems to be the way of all car hire companies. This needs to be on the front in capital letters of any car hire home page, it will probably be hidden in the terms and conditions. BEWARE OF THIS TRAP! The same thing happened to two separate people infront of me at bologna airport. Come clean guys and sort this out. this should be totally transparent. I hope this helps someone....

02 April 2013

Reply from Auto Europe UK

Dear Mr Lumley,

Thank you for your comment. I am sorry to hear of your car hire difficulties and would like to apologise for the inconvenience.

We try our best to advise our customers that a main driver needs to possess his own credit card in order to pick up a car (this information can be found on our booking engine as well as on your car hire voucher). While Auto Europe accepts payments from both credit and some debit cards, local rental companies block security deposit only on the main driver's credit card. I am sorry if this car rental practice caused any misunderstanding.

Should you have any further questions, please do not hesitate to contact us.

Kind regards,
Auto Europe

Steven Lumley´s profile

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Steven Lumley
United Kingdom