Rachel´s profile

Reviews (1)

Auto Europe US

Charges came to more than expected

When we went to obtain the car at the airport, we had to pay an extra 250 euros at the rental counter, although we'd paid AutoEurope 357 euros for what we thought was the total rental already. EuropCar pointed out the fine print in our AutoEurope voucher that we had to pay several taxes and fees separately, and it felt like a nasty and expensive surprise. Technically, it wasn't dishonest but I wish the companies had set expectations better.

Also, I do not like being forced into paying the fuel refill fees and we learned at the rental counter that it is a company policy for all rentals over 10 days. (We reserved for 11 days.) I prefer to have a choice.

In the future, I will probably choose a vendor that clarifies what the total bill will be, taxes included, so that I am not surprised. I will say that the car fit our needs perfectly.

Follow up: I have discovered an additional $75 in fees a month after returning the car. We will not be using AutoEurope again.

Rachel´s profile

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United States