Firstly I would like to point out that the website www.bracketsrus.co.uk gives exactly the same address for contact and returns, which is:
If you look on this site at reviews for www.bracketsrus.co.uk you will get an idea of the experiences customers have had from this address, which unfortunately is looking to be the same as what I am now finding from ‘123brackets’
My conclusion is AVOID ANY COMPANY TRADING AT THIS ADDRESS!!!
I used to conduct thorough research before ordering from online retailers. After several years of trustworthy and no hassle experiences, I became a bit complacent with it and started to have more trust. Unfortunately in this case I think it will cost me money, and wish I had investigated before making a purchase.
I ordered a wall bracket through 123brackets which, arriving 5 days after I ordered and not via next day delivery as promised, is not the bracket I ordered and has no instructions included.
I have phoned the contact telephone numbers on their website at least 20 times over the last 4 hours this morning and not one call has been answered. I have also sent an e-mail requesting a reference number for a refund, but judging by reviews of ‘bracketsrus’ registered at the same address I will be lucky to see anything back without devoting a large amount of time.
www.123brackets.co.uk has a professional looking website which promises the best level of customer service. My experience is that the company is extremely unprofessional and in fact could be worse than that. Reviewers of www.bracketsrus.co.uk actually accuse the company of being thieves and liars, and I am readying myself to report this business to the appropriate regulatory authorities.
I hope this review will save others the misfortune of having to deal with companies at this address – if you are looking at buying a wall bracket online – CHECK THE ADDRESS TO ENSURE IT IS NOT UNIT 1, QUEENS CRESCENT, LONDON!
If I am proven wrong and am issued with a full refund as promised I will retract this report. Otherwise it stays
Edit - also now discovered another similar website with same address - www.tvbrackets4u.co.uk
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