Matthew Jeffreys´ profile

Reviews (1)


Un-acceptable level of customer service

Had to purchase our new cooker online as none of the stores near to us have a good selection of cookers on display. We checked all the reviews as usual and decided which cooker to go for, it was delivered within a week. So far so good....
It was delivered and installed and was found to be damaged/faulty, we refused to accept delivery however the drivers would not take it away! (they couldnt get away fast enough and were quite rude!). I then had to spend countless hours on the phone trying to organise an exchange which seemed to be far too much trouble for the Customer Service Advisors at Know How, so in the end decided for a collection and a refund only. I've missed a lot of detail here as I dont want to bore anyone, but you get the picture. Suffice to say it is unlikely we will be purchasing from Currys again.

Matthew Jeffreys´ profile

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Matthew Jeffreys
Woking, United Kingdom