Some years back bought FatFace sunglasses for £45 - which weren't used that often due to lack of sun!
Screw dropped out making the arm impossible to fix.
A call to FatFace customer services established that sunglasses were made and fixed by a 3rd party - and they don't stock spares.
Would be 1 star but at least customer services were responsive but overall pretty disappointing support.
My last hosting company, Bluehost, had major problems with downtime and speed which was very frustrating.
After much research and reading some glowing recommendations on business forums moved to Vidahost in 2011. I used their assisted transfer and setup service for www.a1pcervices.co.uk and the site was transferred within an hour.
Uptime has been excellent and this is on their starter package.
Since then I've opened a cloud account which hosts www.fastsupport.pro and others. The system is very flexible and allows you to host and manage multiple websites very easily.
The best thing about Vidahost, apart from reliability, is that they provide quality support via a ticketing system or phone. I've had replies to tickets within minutes - and as a plus the staff are very knowledgeable and helpful.
Don't you just love it when a company takes your order and money then doesn't deliver?
I made the mistake or ordering a mobile from www.very.co.uk - unfortunately out of stock at Amazon.
That's exactly what this company did and, dishonestly in my view, days later still show the phone as in stock - although it's now changed to "low stock".
A call to their "support centre" established that the phone was not due to be delivered from the supplier for weeks and that nobody was available to speak to regarding a refund as this is dealt with through their "back office" .
"So let's see you've taken the full amount from my debit card for goods that you know you cannot deliver and I have to wait for a refund?"
Sadly, just another example of rubbish service - useless.
The main problem with with Dixon's Knowhow is that their systems haven't changed that much since previous failures. Mastercare/PC Service Call/Techguys.
They somehow believe that a name change and rebrand every 4 years or so makes it all better!
There are some good people who work for the group but the systems are pathetic and senior management believe their own hype. For example, they are in fact "proud of their service"
You may find these insights helpful:
http://fastsupport.pro/?p=3793 New name for Knowhow – internal memo - bit of a fun but frighteningly accurate.
More seriously http://fastsupport.pro/?p=3440 Damning report on Knowhow services.
You may find it better to find a local trustworthy repair store or online service.
Had a few issues with the VAX VX model – plastic handle splitting – replaced quickly under warranty and in the end the unit just “smoked” but within the 2 year warranty period.
The warranty process was painless (no problems with contacting them) and it was replaced with a similar, in many ways superior model the Mach 8 – they have definitely increased the build quality and it’s quieter and more powerful.
Good to come across a company that honours its warranty and I'll definitely buy from VAX again despite the issues.
Used Ebuyer for many years and put through £1000s worth of orders for my business and many more £1000s through referrals – never again. Haven’t used them much for the last year as their service began to deteriorate with problems on a disproportionate amount of orders.
I gave Ebuyer the opportunity to address these issues several times but they came back with stock cut and paste answers and unbelievably it appears that their MD would rather would rather lose £1000s of business rather than refund £71 for selling obsolete products.
They have 5 fundamental issues.
1: Delivery – they use/have used poor delivery companies – many similar issues as other posters – cards not being left – no shows etc. Any snow - forget it! December 2010 I lost £100s as they couldn’t deliver – this went on for weeks with over £300 tied for goods not received.
2: Product descriptions – sure they have a wide range but that’s not a good enough excuse. I found some Incomplete or erroneous. Had to bin over £70 of component cards as they were incompatible and, in fact, damaging to some motherboards. Ebuyer should never have been selling these as they would not work with Windows 7 or Vista. Couldn't get this resolved as Ebuyer insisted that there was no fault on them - so not return.
So they were selling obsolete products produced by a manufacturer that appeared to be out of business within weeks of my purchase - the website domain was for sale. How is that right and proper?
3: Payment processor - Don’t change your debit card or use PayPal - there will be problems. For example, I placed an order with them on a Saturday for a Monday delivery before noon. Money immediately taken from verified business PayPal account used with them on several occasions. Monday morning I receive an email stating that payment had been processed! A call to their “customer services” established that this was because of their payments system – no apology.
The excuse of “because of security checks” adding up to 2 days on to deliveries is very lame – especially if you have 5 years history with them.
4: Returns – yes, they have a system but it’s slow and cumbersome – sometimes forcing you into calling them rather than being able to raise a RMA on-line.
5: Customer services – your choice is a slow/sometimes unanswered e-note system or paying for the privilege of calling them - 10p a minute. Whilst fairly friendly, you may as well be speaking with a voice-activated robot which has about the same amount of interest in your situation. There is no concept or understanding of how frustrating and time wasting late/no show deliveries are.
My purchase in December 2012 will be my last – they were truly outstanding but now they’re just not worth the time and effort.
You may get lucky but any problems just don’t expect support.
My advice is to use Amazon – even if a little more expensive they are at least more reliable and returns system much easier when required.
djr found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.