Lorenzo Crispini´s profile

Reviews (1)

Auto Europe UK

Unclear prices, very slow.

When you pre-pay for a hire car online, you do not expect to have extra additional costs when you arrive. The cost was an additional insurance purpose. This cost was not made clear in the booking.

It also took 25-30mins for the shuttlebus to arrive to take us to our hire car pick-up. All the while your rival hire car company Europcar had 3 shuttle buses in this time. This was frustrating as it is made us late to our conference.

02 April 2013

Reply from Auto Europe UK

Dear Mr Crispini,

Thank you for your feedback. Please accept our apologies for the inconvenience you faced during your recent car hire.

Auto Europe bookings include all necessary insurance you need in order to be able to drive in a country where your rental takes place. Therefore, any additional local insurance is not mandatory. Please contact our customer service at: customerservice@auto-europe.co.uk to verify the local extra insurance charge.

Kind regards,
Kathryn
Auto Europe

Lorenzo Crispini´s profile

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Lorenzo Crispini
Reviewer
United Kingdom

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