Hertz took R1200 from my bank account without my knowledge, which they claimed was a deposit for 'possible' charges e.g fuel, fines. They maintained this information was in the Auto-Europe document; if so I could not find it. But also as the Rand weakened whilst I was in SA, the refund was less than the original amount. There may have been a small amount taken to fully refill the tank, but no confirmatory document was sent to me. There is a need for much clearer, simple statements associated with all financial matters.
Michael Lyall found this review useful
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