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Reviews (1)

Jokers' Masquerade

Wrong size and ruined my sons birthday party

They sent me the wrong size .I was really upset by this as it was a surprise for his birthday. Very annoying. Thankfully the customer service team have told me how to return it. All is forgiven now.

03 April 2013

Reply from Jokers' Masquerade

Thank you for your review. We appreciate all feedback whether it be good or bad but are very saddened to hear that this affected your son's birthday. Please accept our sincere apologies for the wrong size being sent, and assure you that this is extremely rare and our error rates are virtually non-existent. We try very hard to instill in our staff to concentrate at all times but unfortunately the odd human error can happen. The relevant manager has been informed of this case to ensure a similar scenario does not occur again. Your forgiveness is very much appreciated and are pleased our team could help remedy the issue. We hope this rare instance will not deter you from shopping with us again.

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United Kingdom