Hadn't heard of this company but no fears in terms of the quality of the product we received, or their communication. They maybe need to re-think their choice of couriers, and use someone other than Interlink. We were promised a 1 hour time slot on Friday. That came and went, so I rang Interlink up, and they said the slot had been left out as they'd been busy, but we would have it by the end of the day. So, waited in till gone 6, and nothing. No further contact until they arrived on my doorstep on Monday morning, with one package and no apology. None of this is Faculty-X fault, other than their choice of couriers, so don't necessarily expect your item when you're told it will arrive. That's why I can only give 4 stars
Online ordering was a breeze, and got a call next day to arrange for delivery the following day. Unfortunately, the local depot let the Nabru service down by not even contacting me to say they couldn't deliver on the day, when I'd already taken a day off work. Whilst this was not Nabrus fault, they handled my query with this and a couple of comments about the site very professionally, through a number of emails and a phonecall today. The test of a good company is not just when things go smoothly, but it's how they deal with things when something goes wrong, and I can say Nabru passed that test. Oh, and by the way assembly was very easy
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