Terrible experience with this company. I spent over €200 with them to deliver from the UK and the package never arrived despite them saying they do deliver to a PO Box address. (We live in the campo and the postal service do not deliver to our address so like many we have a post office box in our local town to collect mail). They are taking an age to refund the money to me. We never received the package from them and their customer service facilities are abysmal, full of defensive and convoluted comments. See below: Awful experience.
>> Please be advised that we do in fact deliver to PO addresses. However from reading previous emails it would seem that either customs / the local postal service which we have handed the parcel to for delivery have advised they need extra identification for this.
>> Whilst we cannot control the terms or operational guidelines of various local customs and postal services bases, we do uphold the policy that we do deliver to PO and BFPO addresses. We do understand that requiring additional identification can be frustrating, but regret that aspects like this are wholly out of our control.
>> By proof of return, we would advise to keep the email stating the parcel has been returned. We realise that this has not been physically returned by yourselves as you never received this.
>> As previously stated, please do be aware that our conditions state returns can take up to 28 days. Normally this is quicker, but we do have to state this in case of aspects such as customs delays.
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