I ordered a bottle of whisky last Monday thinking that the 2-4 day delivery time would be long enough to ensure delivery by Thursday. This was a birthday present needed for Saturday and the bank holiday Friday meant no delivery on Friday.
On the confirmation email it stated that if i required express delivery, to call by 1pm the day before it was needed.
I checked the order tracking on the website on Wednesday morning and it still hadn't been dispatched. I called and advised that i needed it for Thursday and why and was assured it would be sent out that afternoon.
Thursday afternoon showed no delivery, i called and they said it hadn't been sent and would not arrive until Tuesday!
I had to go and purchase a lesser class of the product as no shops stocked the exact product so that i could actually give a birthday present.
On top of this, i ordered a personalised card to go with the bottle and the it has not been included in the package.
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