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Reviews (1)

The Whisky Exchange

Delivery took over 7 days and then I had to collect from parcel force!

Delivery took over 7 days and then I had to collect from parcel force!

04 April 2013

Reply from The Whisky Exchange

We are sorry if the item was not delivered as quickly as you had expected. As your order was placed after our cut off time on 25th, picking and processing did not start until the 26th.

Your order was despatched on the 28th for delivery on the next working day. Due to Easter weekend, the next working day would have been Tuesday 2nd.

Your parcel was loaded to a van for delivery on the 2nd, but we have been informed by Parcelforce that you had contacted them to arrange collection. As such, the delivery had been cancelled and the item was held, awaiting collection.

Had collection not been arranged, the item would have been delivered on Tuesday 2nd which is within our guaranteed 3-4 working day delivery service.

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Mr Steve cox
Reviewer
United Kingdom

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