Mark Drummond´s profile

Reviews (1)

ValueBasket.com

VERY slow to send items

I ordered a Galaxy Note 2 LTE on 14th March, within couple of days its status changed to "Your order is being made ready" - been there ever since (over 2 weeks on). I have spoken twice and given same response - heavy demand is delaying despatch from their warehouse BUT several people here report receipt within few days of order - so that seems odd unless my order is less important despite it being in stock. They promised me last week that it would be sent before end of that week, but today stated will sent by end of next week using expedited delivery in view of delay (3 days is not expedited in my book as that puts 'expected' delivery to about 16th April). In other words they are saying delivery will take one whole month from order despite being in stock? Their excuse is that the warehouse is too busy to have sent phone for over 3 weeks - doesn't smell right - personally I would avoid this seller in future.

Ollie Drackford, Simon Fox, Elizabeth Lavenderand John Ritchie found this review useful

12 April 2013

Reply from valuebasket.com

Hi Mark,

Thank you for your revieww, and we do apologise for the delays experienced during the Easter Holiday period. I can now that your order has recently been delivered and signed for, so if there's we can do to assist you (whether it be technical, how to use etc) please don't hesitate to let us know.

Kind regards,

Angel Liu
ValueBasket.com

Mark Drummond´s profile

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Mark Drummond
Reviewer
1962
Atherington, United Kingdom

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