17th Feb Bought and paid for a full bathroom suite.
Waited until March then asked where the order was. Reply was that a paper holder was out of stock and the order would not leave the warehouse until May.
Quickly cancelled the paper holder and asked better bathrooms to send the order.
8th March order was released to the warehouse.
14th March confirmation of delivery between 11.32am - 1.32pm.
Took day off work to receive the delivery. No delivery!!!! Was told the bath was out of stock. It was not out of stock when i ordered it?
18th March order was released to the warehouse.
19th March confirmation of delivery between 12.04pm - 2.04pm.
Took another day off work to receive the delivery. No delivery!!!! Was told the bath was still out of stock.
I have been without a bathroom for over a month now so i told Better bathrooms to send what they had because i was desperate and at my wits end.
25th March order was released to the warehouse.
26th March confirmation of delivery between 4.38pm - 6.38pm.
Took another day off work and it arrived even the paper holder that was out of stock until May.
I am still waiting for my Bath, freestanding taps and waste to be delivered. Estimated sometime in the middle of May. Cannot fit anything i have until i have the freestanding bath, waste and tap positions that are under my unlaid oak floor.
So my advice to anybody is not to rip out your old bathroom until you have received everything you have ordered. Better Bathrooms it would be nice to receive better communications regarding the status of orders it would make it feel as if you cared.
Update of this saga.
Cancelled my order and got my money back. Ordered from somewhere else and within 2 days the items were delivered. I now have a fully working bathroom. Upon fitting the bathroom items i received from Better Bathrooms i could see why they are the cheapest, the sink did not sit level because it was cast wrong. The cistern never fitted the pan because of the miss shaped casting. You definitely get what you pay for.
Will not be dealing with Better Bathrooms anymore and if you have any sense you won't either. Customer service is non existent.
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