MR Phillip Davies´ profile

Reviews (2)


shat at best!

Fully wank! Come on can't be that hard everyone provides a good service


getting worse

Last order didn't arrive on time, when it did item missing.
Previous item purchased, broke wasn't offered a free replacement, the item had changed in design. 3 months backwards and forwards. Still unable to replace and the tele sales person says "I don't know what you want me to do" urrrm how about sort ing a replacment you doughnut

03 April 2013

Reply from IronmongeryDirect

Hi Phil,

Thank you for taking the time to speak to me regarding the problem with the new design of one of our products.

As I explained I am disappointed that it has taken so long to resolve the issue and I am glad that you managed to work around the issue.

I am sorry that a change of supplier has caused you so many problems with its new design of the product.

Thank you again for taking the time to provide the feedback.

Many thanks


MR Phillip Davies´ profile

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MR Phillip Davies
United Kingdom