Craig´s profile

Reviews (1)

BiGDUG

Metal brackets delivered damaged/bent - Made construction very difficult

I was not that happy with the shelves that big dug delivered. I did not realise until half way through construction that most of the long beams where bent at the vital point, the butterfly fixing point. We were able to bend them back but they were not quite right and made construction very difficult. The work benches that we purchased went together easier, except we purchased an additional shelf for each of them, which once constructed was impossibile to insert without cutting it in half. Comedy of errors there. All in all I thought constructing the big dug shelves would have been a lot easier than it actually was. Maybe some information videos showing just how difficult and fiddly it is would put people of purchasing, but could be useful if there are tricks to putting the bloody things together.

05 April 2013

Reply from Bigdug limited

Thank you Craig for taking the time to write your review, we do take on board customers feedback as we continue to improve our products and services.

Apologies the lugs have proved difficult on the shelving purchased, it seems like some items were damaged and bent during transit.
We are always more than happy to send out replacements for damaged or faulty items or for us to collect the goods to either exchange or refund.
I know my college has called you to discuss the problems and hopefully the problem is resolved to your satisfaction as arranged.
I am very sorry for any inconvenience caused

Craig´s profile

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Craig
Reviewer
United Kingdom

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