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Problems before my account is even active!!!!!

Sign up with talk talk 2 weeks ago and paid up front for our line rental (£114), we were told that an engineer must come out to check our line (why??) and that we would have to get a new phone number (why why???), we accepted this and agreed. So fast forward two weeks to today, a day taken off work waiting for an engineer, only no one turns up!!! We then phoned talk talk only for them to tell us that they have no record of our order and that if we wanted to go ahead that we could not have the deal we had signed up for!! We had an email from talk talk confirming our order and line rental payment, with order number, but they still couldn't find any thing and then they said we had not paid £114!!! So after 2 1/2 hours on the phone we have canceled the order that we had to redo, but couldn't have,and they won't refund our money becuase they have no record of them taking it!!!!!!! So now we have to write a letter and include a bank statement to prove that these COWBOYS have taken £114 from our account without even knowing. Moral of the story people is believe the bad reviews (they cant all be made up???) and you pay for what you get, company's like SKY charge a bit more but they give the service to back it up.


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Frankie Davison
Newcastle upon Tyne, United Kingdom