Adrian Randall´s profile

Reviews (1)

Lowcostholidays

Polite and helpful when booking, but totally ignore your emails for after sales service

The Sales people are polite and very helpful, but make certain you confirm every detail when booking and pay them your hard earned cash. If you need to contact the After Sales team then think again. Calls cost 10p per minute and staff I spoke with were rude and unhelpful. If you email the After Sales team you receive an automated email stating a reply within 2 days. 8 days and 3 emails later and I still DO NOT have a reply.
I haven't been on the holiday yet so it better be as expected otherwise I'll be lowering the 2 stars to 1.
Lowcostholidays, if you reply to my emails within the next 24 hours I may increase your rating...

Leah Ng'ondu Musana found this review useful

08 April 2013

Reply from Lowcostholidays

Good Morning Adrian,

We’re really sorry that there has been a delay with replying to your emails.

Our customer service team always endeavour to reply as soon as possible, usually within 2 working days. We do apologise that this has not been achieved in this instance.

If you would like us to look into your queries for you, please send them to onlineanswers@lowcostholidays.com and we’ll be sure to look into it for you and respond accordingly.

Kind Regards

Abi 08/04/2013 @ 11:24

Adrian Randall´s profile

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Adrian Randall
Reviewer
1917
United Kingdom

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