Jacqueline Smith´s profile

Reviews (1)

Bride & Groom Direct

Invites have still not arrived after 14 days................

We ordered from Bride and Groom Direct after a lot of searching for the right Wedding Invitations. It's a lovely website with a lot of choice of colours and styles. We received Save The Date Cards previously which were fabulous, good quality and arrived quickly. It is now 14 days later and the Wedding Invites have still not arrived. We emailed to see if they had been despatched, to be told there is a stock problem. No apology for the delay. A very blunt message. I explained that due to the printing on the Invites (the RSVP by date) that we needed them this week so we can send them to our guests. We were told to expect them by the end of the week or a full refund.
The website states that orders are despatched within 10 days. This is not the case. It is false advertising.
The courtesy of an email would have been nice to let us know there was a problem. This is a delay that is disappointing and stressful for us. We will not order from Bride and Groom Direct again.

04 April 2013

Reply from BRIDE & GROOM™ Direct

Dear Jacqueline,
Thank you for your review on our delivery service. I will contact our key accounts team and investigate what happened with this parcel. We are so pleased you loved the product when you did receive them and that our packaging saved you from any more inconvenience.

Kind regards,
Karen Gilligan
Customer Service Manager

Jacqueline Smith´s profile

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Jacqueline Smith
United Kingdom